Reseller platform with
fully integrated billing
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FAQ's
1- Who can use TelRetail.com?
Any business or person who wants to take advantage of our low price high capacity routes. If you are a carrier, this is for you.
 
2- What are the advantages of TelRetail.com?
  Low international rates
  High capacity routes
  Easy sub customer device configuration
  You get the first $1 dollar worth of traffic, FREE. After that cash deposit, wire transfer, credit card and PayPal are accepted.
  You have access to profitability, completion and billing reports
 
 
3- Is there any monthly commintment?
No Traffic Volume Commitment or monthly sales requirements fees.
 
 
4- How Can I start using TelRetail.com?
The only thing you have to do is Register with us, create your sub customers, assign and configure rates and devices; that is all it takes to start. When initial prepayment is low, you need to transfer money to your account with Telintel.
 
 
5- Where can I check your rates?
www.TelRetail.com/rates
 
 
6- What is the minimum deposit I have to do?
You have the first $1 dollar free, then it is up to your convenient prepayment
 
 
7- How Can I access my billing invoice?
You can see your current account balance, profitability reports or current usage online through an access to the web based Account Management interface
 
 
8- Do I have any discount?
No, because TelRetail offers very competitive rates for termination worldwide, no discounts are offered.
 
 
9- What can I do if I need support?
You can contact our customer service online at anytime or send an inquiry form or an email to support@telretail.com . Our efficient, 7/24 customer service and tech support 365 days a will take care of your request. You can also call us to our USA number 1-305-964-8340
 
 
10- Which methods of payment can I use?
We accept payments through Wire transfer, Direct Cash Deposit, Credit Card or PayPal.
 
 
11- Which protocol should I use?
Only SIP protocol is supported.
 
 
12- Can we use codec g711??
No, Only Codec G729r8 or G729 are accepted.
 
 
13- When I get only one way voice, which parameters can I check on my configuration?
Please check the following
  Check you Firewall or access list, be sure each one of our IPs are configured correctly
  Check if you are using codec g729r8
 
 
14- Calls are not getting through
Be sure all of the parameters are configured accordingly:
  Codec you are using, SIP
  Codec G729r8
  Check if the destination IP address is configured correctly
  Be sure the Origination IP address was provided correctly at the voip form
  Check if the Technology prefix assigned by TelRetail is configured
 
 
15- My traffic was completing fine but it is not completing now
Check your account, it is possible your credit is over.
 
 
16- Is there any way to know when I am running out of credit?
Yes, we have useful credit alerts which you can set for you and for your customers base on the account balance.
 
 
17- What if I dont have a fixed IP address?
Not a problem, You can configure as many devices and IP's static or dinamic as you want by customer. On the customer Menu, select Devices and configure from there as you need it.